Part of theCS Solutions Group


Solution to threats to call centres

We provide to the companies, which use call centres as one of their distribution channels, a training aimed at behaviour and methods of conducting conversation by the operator in case of answering a threat of attack against the company running the centre, against the person of operator, against third party or in case of a notification of intention of self-harm by the caller. We also cooperate in creating system for the allocation and consequent administration of so called ‘operator names’, which aims to protect the operators from the personal identification and possible attack of a frustrated caller.